L111 FAQ — all your questions answered here

just one. Per l111's policy, each individual may operate only one account. Creating multiple accounts using the same name, mobile number, or device may result in all accounts and balances being suspended.

Yes. Your account is activated right after mobile OTP verification, and you can start browsing games. To play with real money, you'll need to make a deposit first. KYC verification can be done later, but must be completed before large withdrawals.

Usually National ID Card (NID) or a scanned copy of your passport, along with a selfie photo. In some cases, a utility bill may be requested for address verification. Verification is typically completed within 24 hours.

Yes, but identity verification is required. Apply through your account settings and our support team will help complete the process. For security reasons, this change may take some time.

At l111 Mobile Banking (Mobile Banking) and Bank Transferdeposits can be made using multiple methods. Log in to your account, go to the "Deposit" section, and view the list of available methods. The list is updated regularly.

The minimum deposit limit varies by payment method. For Mobile Banking, the minimum is typically BDT 500 Deposits can be made starting from a minimum amount. Log in and visit the deposit page to see the exact figures.

Mobile Banking deposits are usually within a few minutes is credited to your account. Bank transfers may take slightly longer — typically 15–30 minutes. If it takes longer than expected, contact support with your transaction ID.

l111 does not charge any additional fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees — this is governed by your payment provider's policies.

Withdrawal requests on KYC-verified accounts are typically within 1–4 hours processed. Bank transfers may take a little longer depending on banking hours. If KYC is not completed, identity verification will be required on your first withdrawal.

The minimum withdrawal is typically BDT 500. Maximum limits depend on your account level and payment method. VIP members may withdraw larger amounts at once. For more details, Withdrawal Page here.

First, check that your KYC is complete and that the bonus wagering requirements have been met. If the issue persists, contact our 24/7 support with your transaction ID — most cases are resolved within a few hours.

No. Per our security policy, withdrawals can only be made to the registrant's own via Mobile Banking or a bank account. Withdrawals to third-party accounts are not permitted.

When you make your first deposit after registering, a welcome bonus is automatically credited to your account. Some offers may require a bonus code — in that case, on the Promotions page Find the code and use it during registration.

A wagering requirement means you must bet the bonus amount a specified number of times before you can withdraw. For example, a30x wager on a BDT 1,000 bonus means you need to place a total of BDT 30,000 in bets. Terms vary by bonus — Terms and Conditions Read on.

No, bonuses cannot be withdrawn directly. Once the wagering requirement is met, any winings earned from the bonus become withdrawable. However, some special promotions may offer cashback bonuses that are directly withdrawable — read the terms carefully.

When a friend registers using your referal link or code and makes their first deposit, you will receive a referal bonus. The bonus amount and terms on the Promotions page here. Your referal code can be found in the profile section.

At l111 Live Casino (baccarat, roulette, blackjack), 500+ Slot Games, Sports Betting (cricket, football, tennis), fishing games, and arcade games are available. New games are added regularly.

Yes. All games on l111 are Certified RNG (Random Number Generator) system. Third-party auditors regularly test this system. Live games are operated through internationally licensed providers.

Absolutely. l111 is fully mobile-responsive — all games run smoothly from your smartphone browser. No separate app download needed. Works on both Android and iOS devices.

l111 offers betting on cricket, football, tennis, badminton, basketball, and many more sports. Odds cover everything from international tournaments to local leagues. Live in-play betting on real-time matches is especially popular.

on the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. If you still have trouble, contact our support team.

Change your password immediately and contact our support team with full details. For a faster response, report the issue with screenshots. The support team will temporarily lock your account, investigate, and keep your account secure.

l111 Support Team 24 hours a day, 7 days a week support is available in Bengali. Once logged in, you'll find the Live Chat option. Email: [email protected]. Most common issues are resolved within minutes.

l111 operates under an international license. The platform follows SSL encryption standards and responsible gaming policies. To learn more, About Us and Terms and Conditions Read on.